Manage Account Users
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Manage Account Users

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Overview

This guide provides information to existing Matillion Hub customers who want to view and manage their account's users. It describes the process a user is required to follow when accepting an invitation to join an account and provides tabular information about automated messages customers will receive.

Each user can join a maximum of five accounts.


View and manage users of an account

All Matillion Hub admin roles can manage users of their account. This includes sending invitations and viewing privileges. To do this, follow the steps below.

  1. Log in to your Matillion Hub account. New users should click Sign Up to register with the Matillion Hub.

  1. On the My account page, select your account.

  2. Click Users in the sidebar on the left, and a list of your account users will be displayed.


Invite a user to an account

All Matillion Hub admin roles can invite users to their account, so they can access the intended account's products and services. To invite users, follow the steps below.

  1. Access the Users page for your account, as described in View and manage users of an account.

  2. At the top-right, click Invite User.

  3. The Invite User dialog will appear. Enter the intended user's email address, and use the toggle buttons under Permissions to choose their access rights.

  4. Under Services, select if you want the intended user to access Matillion Data Loader. Choose the level of access you want them to have by selecting either No Access or selecting the User or Administrator role.

  5. Click Send Invite.

A toast notification will appear in the bottom-right of the page, informing you that the invitation email has been sent to the user successfully. For more information, read Appendix: Invitation message information.


Accept an invitation to join an account

All users can accept an invitation email to sign up and log in to Matillion Hub, where they can join an account. To accept an invite, follow the steps below.

  1. Open the invitation email from Matillion Hub, and click the link inviting you to join the intended account. If you are a new Matillion Hub user, you will now need to register for a new account before you can accept the invitation to join an account.

  2. Log in to your Matillion Hub account. If you are an existing user, this completes the process. If you are a new Matillion Hub user, continue to the next step.

  3. New users will receive a confirmation email with a link to Verify my email address. Click this link to join the intended account. If you have not received an email confirmation, return to Matillion Hub, and click Resend Email.

A new user will be asked to confirm personal details, such as Name, Job Title and the current Country they are located in. Follow the registration process to add these details.

The My accounts page will be displayed, where an Invitation Accepted pop-up message will appear as confirmation. For more information, read Appendix: Invitation message information. A list of your accounts will be displayed, including the new one you have joined, and the previously pending invitation will automatically be removed.


Appendix: Invitation message information

The table below shows the pop-up messages a customer will receive when they are sent an invitation email to join an account.

Message Status Description
Invitation Accepted Confirmation the user has joined the intended account.
Invitation Expired The user's invitation to join the intended account has expired. Contact an administrator who will send a new invitation email.
Unable to Join An error has occurred upon the user joining the intended account. Try accepting the invitation request again, and if the problem still occurs, contact an administrator, who will send a new invitation email.

Next steps

If you want to edit the permissions of other users within your account, read Edit User Permissions.